Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FWPCOT3269 Mapping and Delivery Guide
Provide specialised timber product solutions
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FWPCOT3269 - Provide specialised timber product solutions |
---|---|---|---|
Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit of competency describes the outcomes required to provide advice and solutions to customers, clients and other sales staff using advanced/specialised wood and timber product knowledge. It includes advice on product selection, quality and quantity, price, services and warranties with respect to wood and timber products. Clients include domestic and commercial individuals and businesses in both retail and wholesale settings.This unit requires the ability to source relevant product technical information, develop client solutions that meet safety and design needs, explain product options and impacts, work within established systems including WH&S, quality, chain of custody, and manage client relationships.The unit applies to job roles including Customer service/salesperson (retail or wholesale), Customer Service Officer, Sales and Merchandising Team Leader, Sales and Merchandising Team Leader (timber products), Timber Adviser, Yard Person.No licensing, legislative, regulatory, or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. The following resources must be made available: computers, keyboards, printers and software used to access information internal and external to the organisation legislative, certification and design system documentation including WH&S, environmental, quality, design, chain of custody and organisational systems in print or electronic format recording and reporting media in print or electronic format customer service standards and related documentation manufacturer product specifications, references and related industry literature in print or electronic format. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting. Assessor requirements Assessors must: hold the appropriate assessor competency standards as outlined in the regulations; and be able to demonstrate vocational competencies at least to the level being assessed; and be able to demonstrate how they are continuing to develop their VET knowledge and skills as well as maintaining their industry currency and assessor competence. |
||
Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Develop complete customer solutions |
| |||||||
Element: Conduct merchandising activities within legislative, design and organisational systems |
| |||||||
Element: Manage customer relations |
| |||||||
Element: Select wood and timber for different applications |
| |||||||
Element: Research and apply new developments in wood, timber and related products |
|